1- General conditions of purchase and their acceptance
These general purchase conditions (hereinafter "General Purchase Conditions") regulate the acquisition, through the website www.happy-lab.es, by HAPPY-LAB customers (hereinafter the "Customer") . The identification data of the person in charge of the ONLINE store are the following:
Optical Street, 13 Nave 13
08755 Castellbisbal (Barcelona) Spain
Registered in the Mercantile Registry of Barcelona, volume 21471, folio 219, page B.22557, 2nd inscription.
To make purchases in the Online Store you will need to accept these General Purchase Conditions. The acceptance of the General Conditions of Purchase will mean the express, full and unreserved acceptance of all the General Conditions of Purchase in the version published by HAPPY-LAB at the time of the Client's access to the Online Store. In the event that you do not agree with the content of these General Purchase Conditions, you should not make purchases in our Online store.
HAPPY-LAB may unilaterally modify, at any time we deem appropriate, the configuration of the present, the conditions of service and its content, as well as eliminate, limit or suspend them temporarily or permanently, as well as prevent access to them. trying to inform the user of said change through their email or through its publication on the page, as long as the circumstances allow it.
THE STORE reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time.
2. Order confirmation:
To place an order, you must follow the online purchase procedure and click on "Place Order". After this, you will receive an email acknowledging receipt of your order. Please note that this does not mean that your order has been accepted, as it constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product has been paid for (Payment Confirmation). Once prepared, we will inform you by sending you an email in which we will confirm that it is being sent (Shipping Confirmation). The contract for the purchase of a product between us (Contract) will be formalized only when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm the dispatch of the same in a separate Dispatch Confirmation.
3. Applicable taxes:
The prices of the products displayed in THE STORE include the Value Added Tax (VAT) that, if applicable, is applicable. Purchases that are going to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in territories of non-member States of the European Union, the Canary Islands, Ceuta or Melilla will be exempt from it.
4. Payment method:
When formulating your order, the customer can freely choose between paying for the purchases you make by bank transfer, credit card or Paypal account. All information exchanged between the client and Gourmandise. Sl including payment, are made through a secure server (SSL) to guarantee your security in all transactions.
Our bank BANC SABADELL ES24 0081 0646 3800 0130 1139 BIC: BSAB ESBB
Account holder: Gourmandise, sl
5. Form, expenses and term of shipment:
You will be able to select the shipping method from among the possible ones for your shipping area. You must bear in mind that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport. The delivery date at your address depends on the availability of the chosen product and the shipping area. The indicative transport times are available in the Transport Cost section of our website.
Delivery times are from 09:00 to 18:00.
6. Return Policy
According to the provisions of article 4 of Royal Decree 1906/99, of December 17, you will have a period of up to 7 business days to resolve the contract, either for claims or returns. However, following our return guarantee commitment, HAPPY-LAB extends the term to 15 days, presenting the purchase receipt, together with the product, without any penalty at your expense. All these rights can be exercised, without prejudice to the provisions of Law 23/2003 of July 10, guarantee in the sale of consumer goods.
To do this, you must contact us by email (email@example.com) within a maximum period of 15 days from receipt of the order, clearly indicating what the problem is or the reason for the return. Please, keep in mind that in order for us to process any exchange or return, it is essential that you contact us in advance. We will not accept any exchange or return if we have not previously received notification.
In this case, once the merchandise has been received in its original packaging and in perfect condition, we will proceed to refund the corresponding amount to your credit card. However, the transport costs of the return will be borne by you. In the same way, a copy of this same delivery note must be included inside the packaging.
The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not proceed.
7. Security and confidentiality:
The protection of your personal data is one of HAPPY-LAB's concerns in its relationship with clients and third parties. For the purposes of preserving and guaranteeing your privacy at all times, and in strict compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LOPD") and ROYAL DECREE 1720 /2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999.
HAPPY-LAB informs you that, by completing the registration form and accepting it by clicking the "Accept" button, your personal data will be incorporated and will be processed in the files owned by HAPPY-LAB, which, for the appropriate legal purposes , is identified as responsible for them.
You must fully complete the registration form. Otherwise, HAPPY-LAB will not be able to provide you with the services offered on the Portal. In particular, to operate in HAPPY-LAB.ES, you must additionally provide the personal data indicated for this purpose in the registration form. The User declares that all the information provided to access this Portal and in the course of using it, is true, complete and accurate, and undertakes to keep it updated.
The user is considered legally informed, consents and expressly authorizes HAPPY-LAB to store and process the personal data provided in the registration, those resulting from computer processes and those derived from the use of the ON LINE store (the data obtained from the purchases) in order to manage, maintain, and control the execution of the service and intended use of carrying out market research, preparing purchase profiles in order to apply advantages, discounts and additional offers related to your status as Holder, derived or not of the analysis of your purchasing habits.
Likewise, you can exercise the rights of opposition, access, rectification and cancellation by contacting GOURMANDISE, SLC Óptica, 13 Nave 13 (08755 Castellbisbal) Barcelona-Spain
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the client's domicile. In the event that the purchasing party is domiciled outside of Spain, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Barcelona, Spain.
9. Expiration Dates:
HAPPY-LAB.ES undertakes to deliver the exposed products with a minimum expiration date as shown below:
Teas, infusions and rooibos: expiry dates of 12 MONTHS (Minimum)