Return policy

Return policy

According to the provisions of article 4 of Royal Decree 1906/99, of December 17, you will have a period of up to 7 business days to terminate the contract, either for claims or returns. However, following our return guarantee commitment, Happy-lab extends the term to 15 days, presenting the purchase delivery note, along with the product, without any penalty at your expense. All these rights can be exercised, without prejudice to the provisions of Law 23/2003 of July 10, guarantee in the sale of consumer goods.

To do this, you must contact us by email (hello@happy-lab.es) within a maximum period of 15 days from receipt of the order, clearly indicating the problem or the reason for the return. Please keep in mind that in order for us to process any change or return, it is essential that you contact us beforehand. We will not accept any change or return if we have not previously received notification.

In this case, once the merchandise is received in its original packaging and in perfect condition, we will proceed to refund the corresponding amount to your credit card. However, the transportation costs of the return will be borne by you. In the same way, a copy of this same delivery note must be included in the packaging.

The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not proceed.